Terms & conditions

• Follow Airvila's guidelines and each host's house rules.
• Respect general social norms and ethical standards, and the culture, religion and customs of the people and places you visit.
• Discrimination on the basis of race, gender, colour, religion, ethnicity, status or any similar ground is not allowed.
• Breaking a host's rules may be treated as misconduct.
• Any offence under local law is prohibited. Smuggling, human trafficking and other illegal or anti-social activity will be reported to law enforcement.

Airvila primarily offers short-term vacation rentals. Guests should read each property's policies carefully before booking; hosts should keep their policies clear, fair and welcoming. Both sides agree to be respectful and follow the code of conduct.

• Hosts maintain a consistent standard of service and describe every amenity accurately.
• Exaggerated descriptions, or promises that aren't kept, are not allowed.
• Complimentary items and services, such as breakfast, toiletries, laundry or cleaning, must be stated clearly in the listing.

• Hosts are responsible for guests' safety throughout the stay.
• The main door must have a double lock and every room a proper lock.
• Entrances and exits must be covered by a security guard and CCTV.
• No outsiders may enter during a stay. If entry is unavoidable, the guest must be told in advance and give permission.
• Hosts ensure fire and electrical safety, fix sharp edges or hazards immediately, and provide clean bedding and towels, dust control, mosquito nets and insect spray.
• Hosts never share a guest's information without their consent.

• Hosts may ask reasonable questions before a stay, such as the number of guests, the purpose of the trip or the guest's profession, and are responsible for knowing who is staying.
• Guests and hosts should share basic information about themselves; hosts may keep a copy of a guest's ID at check-in.
• Unregistered visitors and extra guests beyond the booking are not allowed.
• Payments or bookings made outside Airvila are prohibited for both sides and fall outside Airvila's protection.

Getting to know each other and the details of the stay before booking prevents most problems. If a disagreement does arise, try to settle it together first; if that doesn't work, contact Airvila and we will help both sides reach a fair outcome. Where a legal matter is involved, inform Airvila and consult a lawyer; our support team will assist.

The following are not permitted under Bangladeshi law, and Airvila accepts no responsibility for them if attempted through the platform:

• Adult goods and services, including pornography, escort services and prostitution
• Alcohol and alcoholic beverages
• Human body parts or organs
• Hacking or cracking materials
• Illegal goods, or materials that enable illegal acts
• Activity connected with crime or criminals
• Illegal weapons and armaments
• Live animals or animal parts such as hides, skins, teeth or nails
• Any product or service that does not comply with applicable law, including the laws of Bangladesh

• Earnings become available once a stay has been completed successfully, and are paid to the host's own bank or mobile financial service (MFS) account after a payout request.
• Payouts normally arrive within 1 to 3 working days of the instruction, often sooner.
• Payments related to a cancelled booking are settled within 7 to 10 working days of the claim, depending on the case.