Refund policy
Every listing uses one of three cancellation policies: Flexible, Moderate or Strict. You'll see which one applies before you book.
Free cancellation up to 6 hours before check-in.
Free cancellation up to 7 days before check-in.
A penalty applies to every cancellation.
| When | Penalty |
|---|---|
| More than 6 hours before check-in | No penalty |
| Less than 6 hours before check-in | 5% |
| After check-in | 10% of the remaining nights |
Refund charges are deducted from the guest; the penalty goes to the host. Late cancellations may lower the guest's rating.
| When | Host penalty | Guest receives |
|---|---|---|
| Less than 6 hours before check-in | 5% | Full refund, less gateway charges |
| After check-in | 10% | Full price of the remaining nights, less gateway charges |
The penalty and refund charges come out of the host's earnings or next payout, and the host's rating may be lowered.
| When | Penalty |
|---|---|
| More than 7 days (168 hours) before check-in | No penalty |
| 7 days to 72 hours before check-in | 15% |
| 72 hours or less before check-in | 25% |
| After check-in | 40% of the remaining nights |
Refund charges are deducted from the guest; the penalty goes to the host. Late cancellations may lower the guest's rating.
| When | Host penalty | Guest receives |
|---|---|---|
| Before check-in | 20% | Full refund, less gateway charges |
| After check-in | 40% | Full price of the remaining nights, less gateway charges |
The penalty and refund charges come out of the host's earnings or next payout, and the host's rating may be lowered.
| When | Penalty |
|---|---|
| More than 72 hours before check-in | 30% |
| 72 hours or less before check-in | 40% |
| After check-in | 60% of the remaining nights |
Refund charges are deducted from the guest; the penalty goes to the host. Late cancellations may lower the guest's rating.
| When | Host penalty | Guest receives |
|---|---|---|
| More than 72 hours before check-in | 40% | Full refund, less gateway charges |
| 72 hours or less before check-in | 50% | Full refund, less gateway charges |
| After check-in | 60% | Full price of the remaining nights, less gateway charges |
The penalty and refund charges come out of the host's earnings or next payout, and the host's rating may be lowered.
Contact us before you cancel and we'll walk you through your options.